Nearly 220,000 Segway scooters have been recalled due to a significant safety concern. The issue stems from a potential defect in the folding mechanism of the Segway Ninebot Max G30P and Max G30LP KickScooters. This defect can lead to handlebars or stems collapsing while in use, posing a fall hazard for riders. Reports indicate that there have been 68 incidents of failure, resulting in approximately 20 injuries ranging from minor abrasions to severe fractures.
In response, Segway is urging consumers to cease using the affected models immediately. Owners are encouraged to contact the company for a free maintenance kit, which includes tools and instructions for checking and tightening the folding mechanism. Additionally, these scooters were sold across various retail outlets between January 2020 and February 2025, priced between $600 and $1,000. Physical descriptions and model details are provided to help owners identify if their scooter falls under the recall.
Faulty Folding Mechanism Sparks Safety Warnings
A major safety concern has arisen with the discovery of a faulty folding mechanism in certain Segway scooter models. Specifically, the Max G30P and Max G30LP KickScooters have demonstrated an alarming tendency for their folding mechanisms to fail unexpectedly. When this happens, it causes the handlebars or stem to collapse while the scooter is in motion, putting users at risk of serious injury. This malfunction has already led to numerous reported accidents involving bruises, lacerations, and even broken bones.
The Consumer Product Safety Commission (CPSC) announced the recall after receiving multiple reports of such incidents. According to their findings, the root cause lies in the design flaw of the folding system, which may not securely lock into place during operation. Consequently, any sudden impact or pressure could trigger its collapse. Affected individuals should halt usage immediately and reach out to Segway for further assistance. A comprehensive maintenance kit will be supplied free of charge, enabling users to inspect and tighten the critical components themselves. Instructions included in the kit ensure proper maintenance going forward, reducing future risks.
Identification and Resolution Procedures
To assist owners in identifying whether their scooter is part of the recall, detailed physical descriptions and specifications have been released. The Max G30LP KickScooter features a gray body with yellow accents, whereas the Max G30P variant is predominantly black with similar yellow highlights. Both models bear the 'ninebot' branding prominently displayed on the foot platform and handlebars. Furthermore, each scooter carries a unique model number affixed to the side of the foot deck, aiding accurate identification.
Owners who suspect their scooter might be affected are advised to compare these details against their own unit. If confirmed, they must follow the prescribed steps outlined by Segway. These involve contacting customer service to determine eligibility for repair and obtaining the necessary maintenance kit. Since these scooters were widely distributed through popular retailers like Best Buy, Costco, Walmart, Target, Sam’s Club, as well as online platforms such as Segway.com and Amazon.com, many customers may unknowingly possess one of the defective units. By adhering strictly to the recommended procedures, users can safeguard themselves against potential harm while ensuring their scooter remains fully functional.